Call Centres
Data Entry Test for Call Centres
Contact centre agents enter customer data, reference codes, and account numbers at speed - often while still on a call. Test your KPH with realistic CRM-style data and see how your speed compares to what contact centres expect from agents.
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KPH Requirements for Call Centre Roles
Data Entry in Contact Centres
Call centre agents are under constant pressure to handle calls efficiently while accurately recording customer information in real time. After-call work (ACW) time - the period spent updating records after a call ends - is a key performance metric, and agents who can type faster directly reduce this time. Numeric data entry (account numbers, reference codes, postcodes, transaction amounts) makes up a significant portion of CRM work in financial services, utilities, and insurance contact centres.
What Call Centres Assess
Most contact centre pre-employment assessments test typing speed (WPM and/or KPH), accuracy, and sometimes attention to detail. Roles that involve more numeric data - such as financial services agents, utility billing teams, and insurance claims handlers - place a higher weight on KPH. Agents who score 7,000+ KPH with 98% accuracy are well positioned for most contact centre data entry roles.